Other Services
Customer Service and Support
River City Data provides full support to our customers to ensure they are completely satisfied with the services we provide. If you need help, give us a call, and we’ll be ready to answer your questions and service all your document conversion, storage, and destruction projects.
If you have document indexing or purging questions, our support staff can help you find the answers. We have nearly four decades of document retention knowledge, so we are uniquely qualified to support your document retention needs.
On average, we scan over 250,000 documents a week. We get it right the first time, every time.
River City Data can correct the mistakes made by other data conversion companies. If your company is not satisfied with the work of the first data conversion company you hired, let River City Data provide you the high-quality results you wanted in the first place.
Our local roots, client relationships, and history of excellence speak for themselves. We work tirelessly to handle your document projects to your unique specifications every time.
River City Data is one of the only companies that vet, fingerprint, and background-check our employees. We are also Bureau of Criminal Apprehension and HIPAA certified. Your clients’ privacy and protection is our top priority.
Optical Character Recognition (OCR)
OCR software is used to convert a scanned image into a text document. This software allows you to search the record for keywords or redact private information. Redacting information fields from materials is fundamental in making sure your sensitive information stays protected.
Zonal OCR is a technique for capturing information from forms. With computer and software-added technology, Zonal OCR can search defined areas of your typed form. An additional OCR process scans these zones to gather indexing information. Zonal OCR is an excellent way to reduce your indexing costs.
Delivery
River City Data ensures the secure and convenient delivery of your materials. We’ll come to you and transport your documents in our company-owned vehicles.
We’ll provide you with an inventory of the documents we pick up, and then we will hand-deliver them to our facility, where we prepare them for scanning. The records remain in our custody throughout the entire process of preparation, scanning, indexing, and final disposition.
Document Destruction
In this era of identity theft, it’s essential to have reliable and secure document destruction. River City Data shreds your documents on-site at our secure facility. Your critical company documents and information remain private throughout the destruction protocol.
We recycle shredded documents, an earth-friendly element of our service.
We are experts in governmental purging schedules. Compliance is a strength for us, no matter how rigorous the requirements.
